Returns & Exchanges

Digimap Indonesia is committed to your satisfaction, offering a seamless returns and exchange process for products that are defective or do not meet your expectations. Items must be returned within 7 days of receipt in their original, unopened packaging with all accessories included.

Return Process

• 1.
  Request Authorization

  Contact our customer support team or visit your account dashboard to initiate a return request and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original box, ensuring all manuals, cables, and warranty cards are included to avoid processing delays.

• 3.
  Shipping or Drop-off

  Send the package to our central warehouse using a tracked courier service or visit the nearest Digimap retail store for a physical inspection and drop-off.

• 4.
  Quality Inspection & Refund

  Once received, our technical team will inspect the device's condition; approved returns will be processed for a refund or exchange within 5-7 business days.