Frequently Asked Questions
Everything you need to know about shopping at Digimap Indonesia
Are all products sold at Digimap Indonesia authentic?
Yes, as an Apple Authorized Reseller, we guarantee that all products are 100% authentic, brand new, and come with an official manufacturer warranty.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, Mastercard), bank transfers, and flexible installment plans through our partner banks and financing services.
How long does shipping take for online orders?
Orders are typically processed within 1-2 business days. Delivery times vary by location, with Jabodetabek areas usually receiving packages within 2-3 days and other provinces within 3-7 business days.
Can I pick up my online purchase at a physical Digimap store?
Yes, we offer a 'Click & Collect' service where you can purchase items on our website and select a convenient Digimap store location for same-day or next-day pickup.
What is the return and exchange policy?
Returns or exchanges are accepted within 7 days of receipt if the product has a manufacturing defect or was damaged during transit, provided it is in its original packaging with all accessories included.
Does my device come with an international warranty?
Apple products purchased at Digimap come with an official warranty that is honored at authorized service centers globally, though specific terms may vary based on local regional policies.